This Privacy Policy explains how HH989 collects, uses, stores and protects your personal data when you access or use our platform. We are committed to handling your information transparently and responsibly. Please read this document carefully before registering an account.
We collect registration data, identity verification documents, transaction records, betting history and technical usage data necessary to operate the platform and fulfil legal obligations.
All data transmissions are encrypted via HTTPS/TLS. Account data is stored on secured infrastructure. Access to personal data is restricted to authorised personnel on a need-to-know basis.
HH989 does not sell, rent or trade your personal data to third-party advertisers. Data is shared only where required by law, for payment processing, or to fulfil AML/KYC obligations.
You have the right to access, correct, delete and export your personal data. You may also withdraw consent for certain processing activities, subject to legal obligations that require us to retain specific records.
HH989 uses functional and analytical cookies to operate the platform, remember your preferences and analyse usage patterns. You can manage cookie preferences through your browser settings.
For any data-related query, access request or deletion request, contact HH989 at our support email address listed in Section 13 of this Policy. We respond within 30 days of a verified request.
This Privacy Policy (hereinafter "Policy") sets out the basis on which HH989 (hereinafter "HH989", "the Platform", "we", "us" or "our") collects, processes, stores, shares and protects personal data provided by users (hereinafter "User", "you" or "your") in connection with the use of the HH989 website and associated services accessible at hh989.cam.
HH989 is an English-language online betting and gaming platform designed for adult users, including users located in Pakistan. Our platform covers sports betting, Pakistan cricket, PSL, ICC tournaments, live dealer games, slots, table games and more. In operating these services, we necessarily collect and process personal data to fulfil legal, security, operational and responsible gambling obligations.
This Policy explains what data we collect, why we collect it, how we use it, with whom it may be shared, how long we retain it, and what rights you hold over your personal information. We have written this Policy in plain English wherever possible whilst maintaining the legal precision required of a document of this nature.
Your Consent: By registering an account on HH989, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree, you must not use the Platform.
The following definitions apply throughout this Policy:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, including name, contact details, identification documents, financial data and online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, alteration and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For data collected through HH989, the Data Controller is the operator of the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller, such as payment processors, KYC verification providers or analytics services. |
| "KYC" | Know Your Customer — identity and address verification procedures required of all users under the Platform's AML obligations. |
| "AML" | Anti-Money Laundering — legal and policy obligations to detect and prevent the use of the Platform for financial crime. |
| "Cookies" | Small data files placed on your device by the Platform to store session information, preferences and analytical data. |
HH989 collects personal data through several channels. The categories of data collected are set out below.
3.1 Registration Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Usage Data
3.5 Support & Communications Data
Minimum Necessary Principle: HH989 collects only the personal data necessary for the purposes described in this Policy. We do not collect sensitive special-category data (such as racial or ethnic origin, political opinions or health data) unless directly required to fulfil a legal obligation or with your explicit consent.
HH989 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Processing required to create and manage your account, process transactions, settle bets and provide the services you have registered to use. |
| Legal Obligation | Identity verification (KYC), anti-money laundering (AML) screening, fraud detection, age verification and retention of records as required by applicable law. |
| Legitimate Interests | Platform security, fraud prevention, improving user experience, internal analytics, responsible gambling monitoring and communications relating to your account. |
| Consent | Marketing communications (where opted in), non-essential cookies and tracking technologies. You may withdraw consent at any time without affecting lawfulness of prior processing. |
HH989 uses the personal data it collects for the following specific purposes:
HH989 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data is shared only in the following limited circumstances:
Payment Provider Disclaimer: The mention of Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or any other payment provider in this Policy reflects the contextual use of familiar Pakistani payment references only. HH989 does not represent that these providers have endorsed or are affiliated with this Platform.
HH989 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The general retention periods applied are as follows:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of active account plus 5 years following closure, or longer if required by applicable law. |
| KYC / Identity Documents | Minimum 5 years from the date of verification, or as required by AML obligations in the operator's jurisdiction. |
| Transaction Records | Minimum 5 years from the date of each transaction for financial compliance purposes. |
| Betting & Gaming History | Duration of active account plus up to 5 years post-closure for responsible gambling and dispute resolution purposes. |
| Support Communications | 3 years from the date of the communication unless the matter relates to an unresolved legal dispute. |
| Marketing Consent Records | Until consent is withdrawn, plus a reasonable period thereafter for compliance evidence purposes. |
| Technical / Log Data | Up to 12 months from collection, unless retained for ongoing security or fraud investigation. |
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be used to identify you.
HH989 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include:
Your Responsibility: You are responsible for maintaining the confidentiality of your HH989 account credentials. Do not share your password with any third party. If you suspect your account has been compromised, contact support immediately via the email address in Section 14.
HH989 uses cookies and similar tracking technologies (such as web beacons and local storage) on its platform. These technologies help us operate the platform, maintain your session, remember your preferences and analyse how the platform is used.
9.1 Types of Cookies We Use
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, security tokens and essential platform functions. Cannot be disabled without breaking core functionality. | Yes |
| Functional | Remember your preferences such as language settings, display options and odds format. | Optional |
| Analytical | Collect anonymised usage statistics to help us understand how users navigate HH989 and identify areas for improvement. | Optional |
| Security | Detect and prevent fraudulent activity, multiple account creation and unauthorised access attempts. | Yes |
9.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the HH989 platform. Most browsers provide options to view, delete and block cookies on a per-site basis. Refer to your browser's help documentation for instructions specific to your browser version.
You hold a number of rights over your personal data held by HH989. The exercise of these rights is subject to applicable law and, in some cases, to our legal obligations to retain certain records (such as KYC documents and transaction history under AML requirements).
Request a copy of the personal data HH989 holds about you and information on how it is used.
Request correction of inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where we no longer have a legal basis to retain it. Note: AML/KYC records may be retained for the periods set out in Section 7.
Request that we limit how we use your data while a query or dispute is being resolved.
Receive a copy of data you have provided to HH989 in a structured, machine-readable format.
Withdraw consent for consent-based processing (e.g., marketing emails) at any time, without affecting prior lawful processing.
To exercise any of these rights, submit a written request to the HH989 support email address listed in Section 14. We will acknowledge your request within 5 business days and respond in full within 30 days. We may require you to verify your identity before processing a request.
HH989 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator/license jurisdiction. Age verification is a mandatory component of the KYC process for all accounts.
If HH989 discovers or has reason to believe that a registered user is below the applicable minimum age, we will immediately suspend the account, conduct a full investigation, refund any net deposits (where possible) and delete the personal data of the minor concerned, to the extent that deletion is not prevented by legal obligations.
Underage Use: If you are a parent or guardian and believe that a minor in your care has registered an account on HH989, please contact us immediately at the email address in Section 14.
HH989 serves Pakistani users and acknowledges the specific legal and regulatory environment applicable in Pakistan. The following points are relevant to Pakistani users in connection with this Privacy Policy:
HH989 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform functionality. The most current version will always be published on this page with the updated "Last Updated" date shown in the page header.
Where changes are material — that is, where they substantially alter how we collect or use your personal data — HH989 will notify registered users via the Platform's standard communication channels (account notification or registered email address) at least 14 days before the changes take effect.
Continued use of the HH989 platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and contact support to arrange account closure.
For all privacy-related enquiries, data access requests, rectification or erasure requests, or to report a concern regarding HH989's handling of your personal data, please contact us using the details below.
Data Enquiries Email: [email protected]
This email address is displayed as plain text only. It is not a clickable link. Please copy the address manually into your email client.
Response Time: We aim to acknowledge all data-related requests within 5 business days and to provide a full response within 30 calendar days of receiving a verified request. Complex requests may require additional time; we will notify you if an extension is required.
When contacting us regarding your personal data, please include your registered username or the email address associated with your account, a clear description of your request and any supporting information that may help us locate your records efficiently.
Your data privacy matters to us. Read our full Terms & Conditions alongside this Policy, or visit our FAQ for quick answers to common account and privacy questions.