Frequently Asked Questions

No. HH989 strictly limits each individual to one active account. Duplicate or multiple accounts are a violation of the Terms and Conditions and will result in all associated accounts being closed. If you have previously closed an account and wish to re-register, contact support first to confirm your eligibility.

To complete identity verification, HH989 requires a valid government-issued photo ID — such as your Pakistani National Identity Card (CNIC) or passport — along with proof of your residential address (a recent utility bill or bank statement dated within three months). Depending on your account activity, proof of payment method ownership may also be requested.

HH989 is an English-language platform designed with Pakistani users in mind, including residents of Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for confirming that their use of the platform complies with applicable local laws. HH989 does not claim to be licensed or regulated by any Pakistani authority.

On the login screen, select the 'Forgot Password' option and enter your registered email address. You will receive a password reset link via email. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

Some account details — such as your contact email and phone number — can be updated through your account settings. Changes to core identity data (such as your registered name or date of birth) require you to contact HH989 support with supporting documentation, as these fields are linked to your KYC verification record.

HH989 displays available payment options in the cashier section of your account at the time of deposit. These may include familiar Pakistani references such as bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet options like Easypaisa and JazzCash. Availability varies. Please note that these payment provider names are contextual references only — HH989 does not represent that any provider endorses or supports this platform.

HH989 displays account balances and transaction amounts in Pakistani Rupees (PKR) for the convenience of Pakistani users. All deposit and withdrawal figures shown on the platform are in PKR. Currency conversion, where applicable, is handled at the prevailing exchange rate displayed in the cashier at the time of the transaction.

Withdrawal processing times depend on the payment method selected and your KYC verification status. Once your identity has been verified and any active wagering requirements are met, withdrawals are typically processed within the timeframe stated in the cashier for your chosen method. Delays can occur due to third-party payment provider processing times, which are outside HH989's control.

Yes. Minimum withdrawal amounts are set by the operator and displayed in the HH989 cashier section. The minimum varies by payment method. If your available withdrawal balance is below the stated minimum, you will need to continue playing until the threshold is met before submitting a withdrawal request.

Common reasons for a withdrawal delay or decline include incomplete KYC verification, unmet wagering requirements on bonus funds, a mismatch between your deposit and withdrawal method, or an AML review triggered by transaction patterns. If your withdrawal has been pending beyond the stated processing window, contact HH989 support at [email protected] with your account details.

In most cases, HH989 processes withdrawals back to the same payment method used for the corresponding deposit, in line with standard anti-money laundering practice. If your original payment method is no longer available, contact support to discuss alternative arrangements. Additional verification documents may be required in such cases.

HH989 covers a wide range of sports betting markets. Pakistani users will find extensive coverage of Pakistan cricket — including PSL season matches, T20 internationals, ICC tournament fixtures and bilateral series. Football, UFC, tennis, basketball and esports markets are also available. Live in-play betting is supported on selected markets.

Yes. HH989 includes a live dealer casino section featuring real-time games streamed from professional studios. Standard offerings include live roulette, blackjack, baccarat and various game show formats. Live casino games are operated by third-party providers whose RTP and rules are published within each game interface.

In-play betting allows you to place wagers on sporting events while they are in progress. Odds on HH989 update in real time to reflect the current state of the match. You can bet on outcomes like next wicket, next goal or match winner as the event unfolds. Bet acceptance during live events is subject to data availability — some markets may be temporarily suspended during key moments.

Slot games are digital spinning-reel games where you wager a stake per spin and receive a payout if matching symbols land on an active payline. HH989 offers a broad library of slots with varying themes, payline structures, bonus features and RTP (Return to Player) percentages. Each game's RTP and rules are displayed within the game interface. All outcomes are determined by a certified Random Number Generator.

Welcome bonus eligibility and claim procedures are set out in the specific promotion terms published on HH989 at the time of registration. Typically, you must register a new account, make a qualifying deposit and opt in to the promotion during the registration process or from the promotions section of your account. Always read the full bonus terms before claiming, as wagering requirements, game restrictions and expiry dates apply.

Wagering requirements (also called rollover or playthrough) specify the total amount you must wager before bonus-derived funds can be converted to withdrawable cash. For example, a PKR 5,000 bonus with a 30x requirement means you must wager PKR 150,000 before withdrawing those funds. Different games contribute different percentages toward the rollover total. These details are published in each promotion's specific terms.

Yes. All bonuses on HH989 carry an expiry date, stated in the specific promotion terms. Once a bonus expires, unused bonus credit and any winnings generated from that bonus are forfeited. It is important to check the expiry date and wagering requirements when you claim any offer, and to plan your play accordingly within the validity window.

Not necessarily. Bonus funds and free bets are typically restricted to eligible game types as defined in the promotion terms. Slots commonly qualify for 100% of wagering contribution, while live dealer games, sports betting markets and table games may contribute a lower percentage or may be excluded entirely. Always review the eligible games list in the applicable promotion terms before wagering bonus funds.

HH989 uses HTTPS/TLS encryption on all data transmissions between your device and the platform. Account data is stored on secured infrastructure with restricted access. HH989 does not sell your personal data to third-party advertisers. Full details of how your data is collected, processed and protected are set out in the HH989 Privacy Policy.

HH989 provides deposit limits, loss limits, session time limits, reality checks, cooling-off periods and self-exclusion — all accessible through your account settings at no cost. Limit reductions take effect immediately. Self-exclusion cannot be reversed during the active period. If you are concerned about your gambling habits, we strongly encourage you to use these tools and visit the HH989 Responsible Gambling page.

Log in to your HH989 account and navigate to the Responsible Gambling section of your account settings. Select the self-exclusion option, choose your preferred period (temporary or permanent) and confirm. Self-exclusion takes effect immediately. If you have difficulty activating it through account settings, contact support at [email protected] and request manual activation — we will act on this promptly.

Pakistan has gambling restrictions in place under the Prevention of Gambling Act, 1977. HH989 does not claim to be licensed, regulated or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. Users in Pakistan are solely responsible for determining whether their use of HH989 complies with applicable local law. This is not legal advice.

If gambling is causing financial, emotional or relationship harm, act immediately. Log in to your HH989 account and activate a deposit limit, cooling-off period or self-exclusion through the Responsible Gambling settings. Contact HH989 support if you need help activating these tools. Consider speaking to a qualified counsellor or a trusted family member. Gambling should be entertainment — if it has stopped feeling that way, that is a clear signal to step back.